Return Policy

We accept returns within 14 days of receiving your order. Items must be unworn, unused, and returned in their original packaging with tags attached.

To initiate a return, please contact us at info@7tosix.com with your order number. Do not send items back without first requesting a return — unrequested returns will not be accepted. Once your return is accepted, you will receive instructions on how and where to send your package to: Enkhuizenstraat 73, 3826 BP Amersfoort, Netherlands.

Return shipping costs are the responsibility of the customer.

If a returned item shows signs of use, damage, or missing packaging, we reserve the right to deduct an amount reflecting the reduction in value from your refund.

Hygiene exceptions Earrings are excluded from returns for hygiene reasons if the protective seal has been broken.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue.

Exchanges The fastest way to get what you want is to return the item and place a new order once the return is accepted.

Cancellations You may cancel your order at any time before it has been fulfilled and shipped. To cancel, contact us at info@7tosix.com as soon as possible.

European Union — Right of Withdrawal If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. This window includes weekends and public holidays.

To exercise your right of withdrawal, contact us at info@7tosix.com before the 14-day period expires. Return shipping costs are at your expense.

Earrings are excluded from the right of withdrawal for hygiene reasons if the protective seal has been broken.

If a returned item shows signs of use or damage beyond what is necessary to assess the product, we reserve the right to deduct an amount reflecting the reduction in value from your refund.

Refunds Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@7tosix.com.